Returns & Exchanges

 

Returns or Exchanges

Cascade Mountain Tech will accept a returned product that has not been opened or used.  You have 30 days from the receipt of the online shipment to return your item for credit, provided the merchandise is unused and in original condition. 

Warranty

We warrant our products for one year from the date of purchase to the original retail buyer that our products are free from defects in material and workmanship. If there is a manufacturer defect we, Cascade Mountain Tech, will be happy to send replacement parts to resolve the issue. We do not warranty for misuse or unintended purposes (such as using trekking poles for skiing, tent poles or bending the poles beyond normal tolerances).  Lost parts from any Cascade Mountain Tech product will not be covered under warranty (replacement parts are available to purchase). 

Please contact customer service for more information on returning an item either by clicking the previous link, email: customercare@cascademountaintech.com or with our toll-free number: 855-873-5765.