RETURNS & EXCHANGES

Cascade Mountain Tech Holiday Office Closures

We hope you enjoy your time with your friends & family during this holiday season. At Cascade Mountain Tech we will be doing the same!

DECEMBER Customer Service & Shipping Closed:

Customer Service

Monday December 23^rd- Wednesday, December 25th

Shipping

Tuesday, December 24th - Wednesday, December 25th

• Ship same day if placed on: December 23rd by 10 am PST
• Ship Thursday December 26th if placed: December 23rd (after 10 am PST) - December 26th before 10 am PST

• Ship same day if placed on: December 30th by 10 am PST
• Ship Thursday January 2nd if placed: Monday, December 30th (after 10am PST) - January 2nd before 10 am PST

Cascade Mountain Tech will accept a return or exchange of product purchased through our website within 30 days of purchase. Product must be returned unused and in original packaging. Returns made in compliance with this policy will be credited to original payment method, minus the cost of return shipping, once received to our warehouse facility. Original shipping cost is non-refundable. Please reach out to our customer care team for a return authorization and return shipping label. 

WARRANTY OVERVIEW

Cascade Mountain Tech offers a limited manufacturer’s warranty on all of our products for a minimum of one year from the date of purchase to the original retail buyer. As some of our products carry longer than a one year warranty, please check your individual product documentation for more information.  Our limited manufacturer’s warranty covers defects in materials and workmanship for intended uses only.  In the case of a defect, will be happy to send replacement parts or product to resolve the issue. We do not warranty for misuse or unintended purposes (such as using trekking poles for skiing, using trekking poles for tent poles, or bending the poles beyond normal tolerances).  Lost parts of any Cascade Mountain Tech products are not covered under our limited manufacturer’s warranty, but we do offer replacement parts so that you can continue using and enjoying your product. 

WARRANTY CLAIM PROCESS:

Cascade Mountain Tech requires each of the below to help with your warranty needs. Click here to submit a warranty claim email: customercare@cascademountaintech.com 

with the subject line "Warranty Request." All warranty request emails must include: 

• Proof of purchase

• Photos of your product showing the issue

• Shipping address for US or Canada only

• A description of how you were using the product at the time the issue occurred.

Customer Care will reply to your email with more questions or a confirmation stating we will fulfill your warranty request.  

All conditions below must be met for warranty to be valid:

• Only purchases from Cascade Mountain Tech authorized retailers will be valid. 

• Product was used as intended

• Provide Proof of Purchase

• Provide picture or video of defect

ROTOMOLDER SUPER COOLER WARRANTY:

COOLER BOX: Our five-year limited manufacturer’s warranty covers defects in materials and workmanship for intended uses only.  Normal wear and tear is not covered in the warranty. In the case of a defect, will be happy to send replacement parts or product to resolve the issue. We do not warranty for misuse or unintended purposes. Lost parts of any Cascade Mountain Tech products are not covered under our limited manufacturer’s warranty, but we do offer replacement parts so that you can continue using and enjoying your product. 

 COOLER PARTS & ACCESSORIES: 1 year limited manufacturer’s warranty covers defects in materials and workmanship for intended uses only.  In the case of a defect, will be happy to send replacement parts or product to resolve the issue. We do not warranty for misuse or unintended purposes Lost parts of any Cascade Mountain Tech products are not covered under our limited manufacturer’s warranty, but we do offer replacement parts so that you can continue using and enjoying your product.   

Warranty process for coolers: 

All conditions below must be met for warranty to be valid:

• Only purchases from Cascade Mountain Tech authorized retailers will be valid. 

• Product was used as intended

• Provide Proof of Purchase

• Provide picture or video of defect

Please email customercare@cascademountaintech.com 

or call our toll free line at 855-873-5765 for more information on warranty/returning an item.

We currently only ship to USA and Canada. If you would like to have one of our products shipped elsewhere, please check our offerings on Amazon.