Refund policy

Returns or Exchanges
Cascade Mountain Tech will accept a return or exchange of product purchased through www.cascademountaintech.com within 30 days of purchase. Product must be returned unused and in original packaging. Returns made in compliance with this policy will be credited to original payment method, minus the cost of return shipping, once received to our warehouse facility. Please contact customer service (customercare@cascademountaintech.com) for a return authorization and return shipping label.

Warranty
Cascade Mountain Tech offers a limited manufacturer’s warranty on all of our products for a minimum of one year from the date of purchase to the original retail buyer. As some of our products carry longer than a one year warranty, please check your individual product documentation for more information. Our limited manufacturer’s warranty covers defects in materials and workmanship for intended uses only. In the case of a defect, will be happy to send replacement parts or product to resolve the issue. We do not warranty for misuse or unintended purposes (such as using trekking poles for skiing, using trekking poles for tent poles, or bending the poles beyond normal tolerances). Lost parts from any Cascade Mountain Tech product are not covered under our limited manufacturer’s warranty, but we do offer replacement parts for purchase, so you can continue using and enjoying your product.

Please contact customer service for more information on returning an item either by clicking the previous link, email: customercare@cascademountaintech.com or with our toll-free number: 855-873-5765.